At Lovys, we are committed to providing our customers with a transparent and responsive experience. If you wish to submit a complaint, you will find below all the information you need to contact us and resolve your issue as quickly as possible.
Log in to your client space and click on the “Submit a Complaint” button. Then, provide us with all the necessary information so that we can process your request as quickly as possible.
You can also send us an email at the following address:
If you prefer to send your complaint by post, you can write to us at the following address:
Lovys SAS – Complaints Department
5 rue Pleyel – 93200 Saint-Denis, France
Acknowledgment of receipt: We will send you an acknowledgment of receipt of your complaint within 10 business days.
Response time: You will receive a comprehensive response to your complaint within a maximum of 2 months.
When submitting a complaint, please include as much information as possible to help us process your request quickly and efficiently:
If you are not satisfied with the response provided by our team, you can refer your complaint to La Médiation de l’Assurance, an independent mediation body that can help resolve the dispute amicably.
