Definition: what is a “cookie”?

A cookie is a small computer file, a tracker, that is placed and read when you use an online service, whatever the device (computer, smartphone, e-reader, internet-connected games console, etc.).

Cookies have many uses and allow whoever sets them to identify the device and record certain information about how the online service is used (your customer ID, your choice of language). Some of these uses are strictly necessary to use the online service and are therefore exempt from consent. Others, which do not meet these criteria, require the website visitor's consent before the cookies are placed.

How do we use cookies?

When you visit our websites www.lovys.com and www.go.lovys.com, your user space in the browser (the “Sites”) and the mobile version of your user space, Lovys or our partners may place trackers on your device.

There are 4 types of trackers, used for the following purposes:

  • Strictly necessary cookies: make sure our Sites and app work properly
  • Functional cookies: improve the visitor experience by remembering your preferences
  • Audience measurement cookies: measure traffic to our Sites and analyse visitor behaviour
  • Advertising cookies: show advertising tailored to visitors' interests

When you accept them, the cookies above give us access to the following information in particular:

  • identifiers of the device used;
  • type of operating system on your device;
  • type and version of the browser on your device;
  • connection dates and times;
  • browsing data on our Sites;
  • language setting;
  • content viewed.

Cookies placed on our Sites

The list of cookies is based on Cookiebot's scan of our Sites dated 6 September 2022.

Strictly necessary cookies

We, Lovys and our partners, use strictly necessary cookies to make sure our Sites work properly. For this reason, these cookies do not require your consent.

Name
Purpose
Source
Retention period
ARRAffinitySameSite
Cookie used to distribute site traffic and optimise its response time
Lovys
session
current-country
Cookie used to make our site work
Lovys
session
_lm_id
Cookie used to make our site work
Lovys
365 days
_x_w
Cookie used to make our site work
Lovys
session
Lovys-Correlation-ID
Cookie used to make our site work
Lovys
180 days
prospectUserInfo
Cookie used to make our site work
Lovys
180 days
sessionData
Cookie used to make our site work
Lovys
180 days
firebase:host:#.firebaseio.com firebase-installations-database#firebase-installations-store
Cookie used to connect to the Content Delivery Network
Lovys
180 days
_vis_opt_test_cookie
Cookie used to track the number of visitors
Lovys
session
_vis_opt_s
Cookie used to enable site features
Lovys
100 days
_dc_gtm_UA-xxxxxxxx, _dc_gtm_UA-#
Cookie used to control script loading
Google
1 day
OptanonConsent
Cookie used by OneTrust to collect and keep a record of the consent given by the visitor
OneTrust
365 days
OptanonAlertBoxClosed
Cookie used by OneTrust to keep a record when the visitor closes the cookie notice
OneTrust
365 days

Functional cookies

These cookies let us offer you personalised features when you use our Sites.

Name
Purpose
Source
Retention period
__stripe_mid, __stripe_sid
Cookie used to enable card payments
Stripe
365 days – 1 day
m
Cookie used to identify the device type
Stripe
720 days

Audience measurement cookies

These cookies let us measure the number of visitors to our Sites. They also let us analyse how you use them so we can make them work better.

Name
Purpose
Source
Retention period
_vwo_uuid_v2, vwoSn
Cookie used to improve the experience on our Sites
Lovys
365 days, persistent
zarget_user_id
Audience measurement cookie
Zarget
365 days
_ga, _ga_#,_gid, _gat_UA-
Cookies used to analyse how visitors behave on our Sites' pages in order to optimise them
Google Universal Analytics
730 days
collect
Cookie used to send data to Google Analytics to track visitor behaviour
Google Universal Analytics
session
_gclxxxx
Cookie used for Google conversion tracking
Google
90 days
_vwo_referrer, _vwo_sn
Cookie that measures the performance of different versions of web pages
Wingify
365 days, session

Advertising cookies

These cookies are used to personalise and measure the effectiveness of advertising on our Sites and partner sites, based on the pages you visit.

Name
Purpose
Source
Retention period
adstax_uid_legacy, adstax_uid, adstax_hashes, adstax_hashes_legacy, adstax_hashes_linked, adstax_hashes_linked_legacy
Marketing cookie
Advertising partners
365 days
Pixel.gif
Cookie used to analyse visitor behaviour
Lovys
session
SL_C_23361dd035530_KEY SL_C_23361dd035530_SID SL_C_23361dd035530_VID SL_L_23361dd035530_KEY SL_L_23361dd035530_SID SL_L_23361dd035530_VID
Cookie used to analyse visitor behaviour
Lovys
390 days
_gcl_au
Cookie used to analyse the effectiveness of advertising shown by the site
Google
90 days
ads/ga-audiences, pagead/1p-conversion/#, pagead/1p-user-list/#
Cookie used to analyse how the visitor interacts with the advertising shown
Google
session
_fbp, fr, tr
Cookie used to identify browsers in order to provide Facebook advertising and site analytics services
Facebook
90 days, session
tt_appInfo, tt_sessionId, _tt_enable_cookie, _ttp, tt_pixel_session_index
Cookie used to analyse how visitors interact with the services offered
TikTok
Session, 365 days
IDE
Cookie used to measure effectiveness and show targeted ads to visitors
Doubleclick (Google)
390 days
_fw_crm_v
Cookie used to track the visitor's identity and their chat sessions
Freshdesk
365 days
test_cookie
Cookie used by Google for its advertising services to check whether the visitor's browser accepts cookies
Doubleclick (Google)
1 day

Trackers used in the mobile version of the user space

Lovys does not place cookies in its mobile app.

However, we, Lovys and our partners, use two types of trackers in your user account on mobile:

  1. trackers strictly necessary for the app to work properly;
  2. audience measurement trackers that let us analyse how you use the app so we can make it work better.

How do you set your cookie preferences?

Managing cookies with Lovys

Lovys gives you full control over the cookies placed on your device through the information banner shown the first time you visit our Sites and the app.

You can accept or reject all cookies, or choose to allow only some of them, except strictly necessary cookies, which are essential for our services to work properly and are therefore placed automatically.

You can also change your cookie choices at any time using our preferences tool, available through the “Use of cookies” link at the bottom of every page of the website or in the drop-down menu in the app.

Please note that cookies play an important role in how our services work. Rejecting or deleting cookies may therefore affect the availability and functioning of the services.

Managing cookies in your browser

You can delete all cookies already on your device by clearing your browser history. All cookies from the sites you have visited will be deleted.

However, you may lose some saved information (such as login details or preferences for the site www.lovys.com).

You can also set your browser to delete or reject cookies by default. For more information on managing cookies in your browser, see the following links:

For more information on managing Google Analytics cookies, see the following link here.

Any settings you choose may change how you browse the internet and how you can access certain services that require cookies.

How do you exercise your rights?

Under the Personal Data Regulation, you have the right to access, rectify, restrict and erase the Personal Data concerning you, as well as the right to object, the right to data portability and the right to give us instructions on what happens to your Personal Data after your death.

If you have any questions or comments about how we use cookies, you can contact the Lovys Data Protection Officer at: dpo@lovys.com

Third-party cookies placed on our Site and/or app may allow our partners to process your personal data if you accept them. You can see how your personal data is handled on their websites.

For more information about your personal data protection rights, see the website of the AEPD (Spanish Data Protection Agency): www.aepd.es

Entry into force

This cookie policy and any changes to it take effect on the date they are published online.